Return Policy

Thank you for choosing our portable power station! We strive to provide the best products and customer service. Please read our return policy carefully to understand your rights and responsibilities regarding returns.

30-Day Return Window

We offer a 30-day return window for all purchases. If you are not satisfied with your product, you may request a return within 30 days from the date of delivery.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at info@bestofbatteryus.com with your order details and reason for the return.

  2. Return Approval: Once your return request is approved, we will provide you with a prepaid UPS return shipping label.

  3. Shipping Costs: While we provide the shipping label for your convenience, the cost of return shipping will be deducted from your refund.

Conditions for Returns

  • The product must be in its original condition, unused, and in its original packaging.

  • Returns that are damaged, incomplete, or not in their original condition may not be eligible for a full refund.

Refunds

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method, minus the return shipping cost.

Non-Returnable Items

  • Products damaged due to misuse or mishandling.

  • Items returned after the 30-day return window.

If you have any questions about our return policy, feel free to reach out to our customer service team. We are here to help!

Thank you for shopping with us!